Contact us:

SELLBYTEL Group
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.de

+49 911 9339 0

Local business hours
07:30 to 18:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T06:30:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Asia
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +08:00)
Business hours in your timezone
2014-01-01T00:00:00Z to 2014-01-01T12:00:00Z

SELLBYTEL APAC
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +10:00)
Business hours in your timezone
2013-12-31T21:00:00Z to 2014-01-01T09:00:00Z

SELLBYTEL Group GmbH
Tullnaustraße 20
90402 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group
Mark BBDO
Křižíkova 160/71, Karlín, 186 00
Praha 8, Prague, Czech Republic

info@sellbytel.com

+420 296 73 6200

Local business hours
08:00 to 18:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Group
Tullnaustraße 20
90402 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
8:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

info@sellbytel.es

+34 93 400 5000

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group
Av. Prof. Cavaco Silva, Edificio Qualidade Bloco A2
Tagus Park
2740 296 Porto Salvo – Oeiras, Portugal

info@sellbytel.com

+351 21 0118 920 / +351 21 0118 922

Local business hours
07:00 to 21:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T21:00:00Z

SELLBYTEL Communication Group OOO
Building 10
Derbenevskaya Embankment 7
115114 Moscow, Russia

info@sellbytel.com

+7 495 787 9493

Local business hours
08:00 to 20:00 (GMT +04:00)
Business hours in your timezone
2014-01-01T04:00:00Z to 2014-01-01T16:00:00Z

SELLBYTEL Group, S.A.
Av. Diagonal 197
08018 Barcelona, Spain

info@sellbytel.es

+34 93 400 5000

Local business hours
08:00 to 18:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Group GmbH
Tullnaustraße 20
90402 Nuremberg, Germany

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group GmbH
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Communication Group OOO
Building 10
Derbenevskaya Embankment 7
115114 Moscow, Russia

info@sellbytel.com

+7 495 787 9493

Local business hours
08:00 to 20:00 (GMT +04:00)
Business hours in your timezone
2014-01-01T04:00:00Z to 2014-01-01T16:00:00Z

SELLBYTEL Group GmbH
Tullnaustraße 20
90402 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

info@sellbytel.es

+34 93400 5000

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

Brett Leonard
Vice President of Business Development
555 Market Street - 17th Floor
94105 San Francisco, CA

Brett.Leonard@sellbytel.com

001 415 205 8255

Local business hours
to (GMT -07:00)
Business hours in your timezone
2014-01-01T08:00:00Z to 2014-01-01T08:00:00Z

SELLBYTEL APAC
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +12:00)
Business hours in your timezone
2013-12-31T19:00:00Z to 2014-01-01T07:00:00Z

SELLBYTEL Group
Edificio Qualidade A1 - A2 Bloco A2
Tagus Park
2740 Porto Salvo - Oeiras, Portugal

+351 21 454 1899

Local business hours
07:00 to 21:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T21:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

+34 93400 5000

Local business hours
08:00 to 19:00 (GMT +02:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

Starting point.

“We are intrigued with the virtual work concept and are looking for a partner who will consistently offer premium service to our valued customers.”

Our client, a multinational e-commerce marketplace had the above requirements when they contacted INVIRES, our experts in offering remote solutions. Of our client wanted a new impulse in their trade. They were excited about the new partnership as it was their first time to entirely implement the home office approach for a whole business unit.

 

 

Client

Multinational e-commerce marketplace

Employees: 14,000 +

Location: USA

Listed company: Yes

Product portfolio:

Service

Products:

        • Customer service
        • Mediation
        • Order management
        • Complaint management

         

        Challenge.

        Our client had a very high agent profile and with three months only until the launch of the project, time was of the essence.. The team at INVIRES was faced with a tight deadline to find, recruit and train the right and experienced service agents.  

         

        Result.

        INVIRES offers premium customer service 365 days a year through phone and e-mail channels. Their commitment and proactive attitude of solving the customers inquiries has led them to become benchmark leaders in the member to member support. This resulted in an upsurge of the customer satisfaction rate to 85%. Additional highlights of the project are: 

        Competent mediation

        The service specialists treat every inquiry with utmost honesty and confidentiality. They receive inquiries such as products that were damaged during delivery or wrong deliveries. Each escalation is unique but they always ensure that all cases are successfully solved. 

        Skilled employees

        Thanks to the strong system knowledge and excellent communication skills of the service specialists, they are able to diligently connect with the customers and guide them to the right solution. Owing to the open communication with the team managers and the remote working option, they are pleased to work for INVIRES with an agent satisfaction rate of 92%.

        Client relationship

        Our client is delighted with the performance delivered by the entire INVIRES team. The relationship we have established with our client is thriving and based on mutual trust and respect. They believe in the virtual concept and are always open for feedback and new ideas. 

         

        To sum up.

        Working virtually gives our service specialists the freedom to work from where they work best and brings out their best potential. We are happy about the trust we receive from our client as well as their customers and look forward to a long-standing partnership.

        "We live and breathe service. Our customer service agents love their job and every day they ensure that the customers’ needs are met. They always deliver a memorable service experience."

        Adrian Program Manager, Nuremberg

        Back to top

        Get connected. Stay informed.
        /

        Go Back
        Looking for further content? Switch to
        full desktop version

        Sorry...

        The service is temporarily unavailable. Please select the requested working location manually or try again later.

        OK
        SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

        We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
        Find out more here and stay tuned for changes and updates during this exciting time of transition.
        ×