Contact us:

SELLBYTEL Group
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.de

+49 911 9339 0

Local business hours
07:30 to 18:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T06:30:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Asia
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +08:00)
Business hours in your timezone
2014-01-01T00:00:00Z to 2014-01-01T12:00:00Z

SELLBYTEL APAC
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +11:00)
Business hours in your timezone
2013-12-31T21:00:00Z to 2014-01-01T09:00:00Z

SELLBYTEL Group GmbH
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group
Lighthouse Vltava Waterfront Towers
Jankovcova 1569/2c – 170 00
Praha 7, Prague, Czech Republic

info@sellbytel.com

+420 296 73 6200

Local business hours
08:00 to 18:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Group
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
8:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

info@sellbytel.es

+34 93 400 5000

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group
Edificio Qualidade A1 - A2 Bloco A2
Tagus Park
2740 2740 Porto Salvo – Oeiras, Portugal

info@sellbytel.com

+351 21 0118 920 / +351 21 0118 922

Local business hours
07:00 to 21:00 (GMT +00:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T21:00:00Z

SELLBYTEL Communication Group OOO
Building 10
Derbenevskaya Embankment 7
115114 Moscow, Russia

info@sellbytel.com

+7 495 787 9493

Local business hours
08:00 to 20:00 (GMT +04:00)
Business hours in your timezone
2014-01-01T04:00:00Z to 2014-01-01T16:00:00Z

SELLBYTEL Group, S.A.
Av. Diagonal 197
08018 Barcelona, Spain

info@sellbytel.es

+34 93 400 5000

Local business hours
08:00 to 18:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T17:00:00Z

SELLBYTEL Group GmbH
Großweidenmühlerstraße 36
90419 Nuremberg, Germany

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group GmbH
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Communication Group OOO
Building 10
Derbenevskaya Embankment 7
115114 Moscow, Russia

info@sellbytel.com

+7 495 787 9493

Local business hours
08:00 to 20:00 (GMT +04:00)
Business hours in your timezone
2014-01-01T04:00:00Z to 2014-01-01T16:00:00Z

SELLBYTEL Group GmbH
Großweidenmühlstraße 36
90419 Nuremberg, Germany

info@sellbytel.com

+49 911 9339 0

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

info@sellbytel.es

+34 93400 5000

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

Brett Leonard
Vice President of Business Development
555 Market Street - 17th Floor
94105 San Francisco, CA

Brett.Leonard@sellbytel.com

001 415 205 8255

Local business hours
to (GMT -08:00)
Business hours in your timezone
2014-01-01T08:00:00Z to 2014-01-01T08:00:00Z

SELLBYTEL APAC
Riverside Point
30 Merchant Road, #03-12
058282 Singapore

info@sellbytel.com

+65 6533 2200

Local business hours
08:00 to 20:00 (GMT +13:00)
Business hours in your timezone
2013-12-31T19:00:00Z to 2014-01-01T07:00:00Z

SELLBYTEL Group
Edificio Qualidade A1 - A2 Bloco A2
Tagus Park
2740 Porto Salvo - Oeiras, Portugal

+351 21 454 1899

Local business hours
07:00 to 21:00 (GMT +00:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T21:00:00Z

SELLBYTEL Group, S.A.
Avda. Diagonal 197 1ª
08018 Barcelona, Spain

+34 93400 5000

Local business hours
08:00 to 19:00 (GMT +01:00)
Business hours in your timezone
2014-01-01T07:00:00Z to 2014-01-01T18:00:00Z

Starting position.

“We have a serious problem: everyone wants our products.“

An international consumer electronics company approached us with these words in 2007. “We need a solution for the additional service requirements, and we need it fast." “Fast” for our customer meant 3 weeks; “solution” meant trained service personnel in SELLBYTEL premises with a full technical infrastructure.

Client

Leading producer of IT lifestyle products

Employees: 10,001 +

Location: USA

Listed company: Yes

Product portfolio:

Service

Products:

  • Online Store 
  • Service Center
  • Sales

Challenge.

The specific assignment was to set up a 50-person sales and service team in Barcelona within 3 weeks. With a highly specialized multilingual team to manage all phases of the buying and service process for 10 countries. Challenge accepted.

Result.

Did we manage it? More than that – we mastered it. We surpassed all of our client’s expectations, particularly with respect to the key factors of expertise, efficiency and quality. Yes, and we did all of this precisely in 21 days. And nights.

Expert advice.

Personnel planning, training, performance management. All of this would have cost our client time. It cost us time as well. What helped us immensely was our many years of experience and effective process expertise.

Quality and efficiency.

End customers need looking after. Not just through product quality but with excellent customer service. Here we could see that our recruitment section and trainers not only carried out the work quickly but also to the maximum effect: after all, in the key performance indicators (KPI) of revenue per call and customer satisfaction we scored top results. That’s good for us and even better for our client – because satisfied customers are the most loyal fans.

To be continued.

Mission accomplished? Yes indeed, and not only this mission. On the back of this outstanding performance, our next order was for a further international sales and service center in Berlin in 2010, in which I’m involved. In 2014 we received yet another order for the Asian-Pacific area, in Kuala Lumpur. Here we used the knowledge present in the existing team and developed high potentials to become specialist trainers. What’s more, we also work for our client in the field of technical service with another large team based at the Barcelona and Lisbon locations. Incidentally, the 50 employees have since become several hundred.

Success needs control.

The present total of three international sales and service centers brings new challenges and issues. For example: How can you optimally manage teams who are spread over several countries? Our experience led to the awareness that many contacts make communication more difficult. This is why our clients have assistance from a central project manager instead of several local managers. The name of this strategy is “Single Point of Contact” - Management. Or in other words: efficient communication.

To sum up.

No deadline is too tight. No challenge too great. Our client counted on us and we surpassed their expectations. The follow-up orders prove that you can rely 100% on our knowledge, coordination ability and quality awareness.

“We started off in Barcelona, then came centers in Berlin and Kuala Lumpur as well. Success knows no boundaries.“

Tarek. Customer Service Representative, Berlin.

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